In the meantime, while waiting for the Ultra Plug & Play Box to be delivered to their homes, customers can already activate their subscription on the Astro GO app and enjoy all their entitlement with the Astro GO pre-access service.Īstro recommends that the Ultra Plug & Play Box is best integrated with Astro & Broadband bundles for greater price advantage and the convenience of an all-in-one bill. The new box and the Astro SIM Card will be couriered to customers and each component is packaged with an easy step-by-step instruction guide for installation and activation of the service. This box requires no satellite dish as the Astro content will be streamed over broadband. The Ultra Plug & Play self-install box is launched at a crucial time as the nation goes through a lockdown where customers may want to limit installation visits at the home.
Earlier we ran an in-market trial for the new box and 87 per cent of our customers were satisfied with the self-installation process of the Ultra Plug & Play Box as they were able to install the box in simple steps,” he added. “The new box comes with simple video instructions to enable customers to self-install their box at their convenience. As the box is connected to the internet, and not the satellite, this will eliminate rain fade issues.” “The Ultra Plug & Play Box was designed based on customers’ feedback for a product that is easy to install and offers a continuous viewing experience without weather interruption. “We are committed to enhance their customer experience by simplifying the customer journey, making it easier for customers to purchase and enjoy our products.” “Our customers deserve a great viewing experience,” said Azlin Arshad, Commercial Director of Astro.
0 kommentar(er)
